Saksham Industrial

Privacy Policy

At Saksham Industrial Engineers, we value transparency, privacy and trust. This page explains how we collect and use information when you visit our website, submit an enquiry, request a quotation, purchase our products or use our services. It also outlines the terms applicable to the use of our website and services.

Depending on how you interact with our website, we may collect:

Name
Email address
Contact number
Company or organization name
Business address
Billing or shipping information, where applicable
Product enquiry and service-related information
Information submitted through contact or enquiry forms
IP address
Browser and device information
Website usage and analytics information
Other information that you voluntarily provide

We collect information that is reasonably necessary to respond to enquiries, provide products or services, process transactions where applicable and improve our website and customer experience.

2. How We Use Your Information

Information collected through our website may be used to:

Respond to product enquiries and quotation requests
Provide product and service information
Process orders where applicable
Arrange shipping and delivery
Provide customer and after-sales support
Handle returns, replacements, refunds or cancellations where applicable
Communicate regarding enquiries, orders or service requests
Improve our website and services
Analyse website traffic and usage
Send business updates or promotional communications where appropriate consent has been provided
Meet applicable legal and regulatory requirements
Protect the website against fraud, misuse and unauthorized access
3. Sharing of Information

Saksham Industrial Engineers does not sell or rent personal information to third parties.

Where reasonably necessary, information may be shared with trusted service providers, logistics and shipping partners, payment service providers, technology or hosting providers, analytics providers, professional advisors, or government and regulatory authorities where required by law.

Only information reasonably required for the relevant service or purpose will be shared.

4. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

5. Cookies & Analytics

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour and analyse website traffic.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, maps or other external services.

These third-party services operate under their own privacy policies and terms. Saksham Industrial Engineers is not responsible for the privacy practices, content, security or policies of external websites.

We recommend reviewing the applicable privacy policy before providing personal information to any third-party website.

7. Your Privacy Rights

Subject to applicable law, you may request to:

Access personal information held by us
Correct inaccurate or incomplete information
Request deletion of personal information where legally applicable
Ask how your information is being used
Withdraw consent for certain communications where applicable

For privacy-related requests, please contact us using the details provided below.

8. Data Retention

We retain personal information for as long as reasonably necessary for providing services, maintaining business records, resolving disputes, meeting legal obligations and enforcing applicable agreements.

When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal and business requirements.

9. Children's Privacy

Our website and services are primarily intended for businesses, organizations and adult users.

We do not knowingly collect personal information from children. If you believe that a child has submitted personal information through our website, please contact us.

10. Changes to Privacy Policy

We may update this Privacy Policy when our business practices, website functionality, services or applicable requirements change.

The latest version will be published on this page.

By accessing, browsing or using the Saksham Industrial Engineers website, submitting an enquiry, requesting a quotation, placing an order or using our services, you agree to these Terms of Service and applicable laws.

If you do not agree with these terms, please do not use our website or services.

2. Products & Services

Saksham Industrial Engineers provides industrial machinery, equipment, bulk material handling solutions and related products and services.

Product specifications, dimensions, configurations, photographs, features and availability may vary depending on the application, customization, manufacturer and technical requirements.

We may update product information or specifications when necessary.

3. Product Availability

Product availability may depend on stock, manufacturing schedules, customization requirements, supplier availability and other operational factors.

For customized or made-to-order machinery, production and delivery timelines may vary according to the specifications agreed with the customer.

4. Product Enquiries & Quotations

Information displayed on the website is provided for general product and service reference.

Final pricing, specifications, delivery schedules, taxes, shipping charges, installation requirements, warranty conditions and other commercial terms will be confirmed through the applicable quotation or order confirmation.

Customers should carefully review the quotation or order confirmation before proceeding with a purchase.

5. Pricing & Payments

Product prices may change depending on specifications, customization, market conditions, taxes, shipping requirements and other applicable factors.

Applicable taxes, shipping charges or additional costs will be communicated during the quotation, order confirmation or checkout process, as applicable.

Payments should only be made through payment methods or bank details officially communicated by Saksham Industrial Engineers. We are not responsible for payments made to unauthorized individuals, accounts or payment channels.

6. Shipping & Delivery

Shipping and delivery are subject to the applicable Shipping, Return & Refund Policy.

Delivery timelines may vary depending on the product, destination, availability, manufacturing schedule and logistics conditions.

7. Returns, Replacements & Refunds

Returns, replacements, refunds and order cancellations are governed by the applicable Shipping, Return & Refund Policy.

Customers should review the policy for eligibility, applicable time limits, return conditions, non-returnable products, replacement procedures, refund processing and cancellation conditions before placing an order.

8. User Responsibilities

Users must not:

Use the website for unlawful or fraudulent purposes
Submit false, misleading or inaccurate information
Attempt unauthorized access to the website, servers or systems
Introduce viruses, malicious code or harmful software
Interfere with the normal operation or security of the website
Copy, reproduce, modify, distribute or commercially exploit website content without authorization
Use the website in violation of applicable laws or regulations
9. Intellectual Property

Website content, including text, product descriptions, images, logos, graphics, videos, designs, software, layout and other original materials, is owned by or used with permission by Saksham Industrial Engineers and may be protected under applicable intellectual property, copyright and trademark laws.

Such content may not be reproduced, republished, distributed, modified or commercially exploited without prior written permission.

10. Website Accuracy

We make reasonable efforts to keep website information accurate and current. However, occasional errors, omissions, outdated information, technical issues or typographical errors may occur.

We reserve the right to correct errors and update website information whenever necessary.

11. Limitation of Liability

To the extent permitted by applicable law, Saksham Industrial Engineers will not be liable for indirect, incidental, special or consequential damages arising from the use of our website or services.

We are also not responsible for temporary website unavailability resulting from technical problems, maintenance, hosting issues, network failures, third-party services or circumstances beyond our reasonable control.

12. Warranty

Warranty terms, where applicable, may vary according to the product, manufacturer, quotation, purchase agreement or order confirmation.

Applicable warranty conditions will be communicated through the relevant quotation, order confirmation or product documentation.

13. Changes to Products, Services & Terms

Saksham Industrial Engineers may modify, update, suspend or discontinue any part of its website, products, services or content when necessary.

These Terms of Service may also be updated from time to time. The revised version will be published on this page. Continued use of the website after an update constitutes acceptance of the revised terms, subject to applicable law.

14. Governing Law & Jurisdiction

These Terms of Service are governed by the applicable laws of India.

Any dispute arising in connection with these Terms or our services will be subject to the jurisdiction of the competent courts in Noida, Uttar Pradesh, India, subject to applicable law.

Contact & Customer Support

For privacy questions, product enquiries, quotations, shipping, returns, replacements, refunds, cancellations or other customer-support requirements:

Saksham Industrial Engineers
Address: A-75 (Ground Floor), Sector 58, Noida, Uttar Pradesh – 201301, India
Email: alok@sakshamindustrial.com, info@sakshamindustrial.com
Phone: 08035341163
Website: www.sakshamindustrial.com