Shipping & Return Policy

At Saksham Industrial Engineers, we aim to provide a clear and reliable process for the processing, delivery, return, replacement, and refund of our industrial equipment and machinery.

1. Shipping Policy
Order Processing
Orders are generally processed within 2–5 business days after order confirmation.
Order processing is carried out during our working days, Monday to Saturday.
Customized or made-to-order machinery may require additional manufacturing time depending on the product specifications and project requirements.
The applicable processing and delivery timeline will be communicated during the quotation or order confirmation process.
Shipping & Delivery
Delivery timelines may vary depending on the product type, availability, destination, and logistics arrangements.
Once the order has been dispatched, applicable tracking or shipment details will be shared with the customer.
Delivery may be delayed due to transportation conditions, logistics issues, weather, or other circumstances beyond our reasonable control.
Customers are responsible for providing an accurate delivery address and valid contact details.
Shipping Charges
Shipping and transportation charges, where applicable, will be communicated during the quotation or checkout process.
Any applicable taxes, duties, local charges, or other delivery-related costs will be borne by the customer unless otherwise agreed in writing.
2. Return & Replacement Policy

We take reasonable care to ensure that the equipment supplied matches the confirmed order requirements. Returns and replacements may be considered in the following situations:

Eligible Reasons for Return

A return or replacement request may be considered when:

The product is damaged during transportation.
The product has a manufacturing defect.
An incorrect product has been delivered.
A non-defective return is requested and approved by Saksham Industrial Engineers, subject to applicable conditions and charges.
Return Request Timeline

Return or replacement requests must be raised within 10 days of delivery.

Customers should contact us as soon as possible after receiving the product if any damage, defect, or discrepancy is identified.

Return Conditions

For an eligible return:

The product should be unused and, where applicable, kept in its original packaging.
Proof of purchase/order details may be required.
Customers may be required to provide clear photographs or videos showing the reported issue.
The return will be processed only after the request has been reviewed and approved.
Return Method

Depending on the product, location, and feasibility, the approved return may be arranged through courier, pickup, or another mutually agreed method.

The customer will be informed of the applicable return procedure after the request is approved.

3. Return Shipping Charges
When the Issue Is Our Responsibility

If the return is approved because of:

Transit damage
Manufacturing defect
Incorrect product supplied

the applicable return shipping cost will generally be borne by Saksham Industrial Engineers.

Non-Defective Returns

For approved returns that are not related to product damage, manufacturing defects, or an incorrect product, the applicable return shipping and other charges will be borne by the customer.

4. Non-Returnable Products

The following products may not be eligible for return:

Customized or made-to-order machinery, unless the product is found to be defective.
Used or installed equipment.
Products damaged due to misuse, improper handling, negligence, or unauthorized modification.
Products that do not meet the return conditions specified in this policy.
5. Replacement Policy
Approved replacement requests will be processed after verification of the reported issue.
Where applicable, replacement products will be supplied without additional product cost for eligible cases.
Replacement timelines depend on product availability, manufacturing requirements, and logistics.
Customized or specially manufactured equipment may require additional time for replacement.
6. Refund Policy

Where a refund is approved:

The refund will be processed after inspection and approval of the return.
Refunds are generally processed within 7–10 business days after approval.
Refunds may be issued through the original payment method or by bank transfer, depending on the payment method and applicable circumstances.
Any applicable deductions or charges will be communicated before processing the refund.
7. Order Cancellation Policy
Orders may generally be cancelled within 24 hours of placing the order.
Once an order has entered processing, manufacturing, or has been dispatched, cancellation may not be possible.
Customized or made-to-order equipment may have different cancellation conditions depending on the stage of production.
Customers should contact us as soon as possible if they wish to cancel an order.
8. Damaged or Incorrect Products

If you receive equipment that appears damaged, defective, or different from the confirmed order, please contact us promptly.

To help us review the issue, customers may be requested to provide:

Order or invoice details
Photographs of the product and packaging
Video evidence, where applicable
A description of the issue

Our team will review the information and communicate the next steps.

9. Contact Us

For questions related to shipping, returns, replacements, refunds, or order cancellations, please contact:

Saksham Industrial Engineers
A-75 (Ground Floor), Sector 58,
Noida, Uttar Pradesh – 201301, India

Email: alok@sakshamindustrial.com
Email: info@sakshamindustrial.com
Phone: 08035341163