Shipping & Return Policy

At Saksham Industrial Engineers, we are committed to providing reliable industrial equipment with efficient order processing, fast delivery, and a clear return and replacement process. Please read this Shipping & Return Policy carefully before placing your order.
1. Shipping Policy
Order Processing
- Orders are generally processed within 1–3 business days after order confirmation.
- Orders are processed during our working days, Monday to Saturday, excluding Sundays and public holidays.
- Customized, specially engineered, or made-to-order machinery may require additional manufacturing time depending on product specifications and project requirements.
- The applicable processing and delivery timeline will be communicated during the quotation or order confirmation process.
Fast Shipping & Delivery
- We aim to provide fast and reliable delivery for all confirmed orders.
- Delivery timelines may vary depending on product availability, product type, order quantity, destination, and logistics arrangements.
- Once the order is dispatched, applicable shipment or tracking details will be shared with the customer.
- Delivery may be affected by transportation conditions, logistics delays, weather conditions, or other circumstances beyond our reasonable control.
- Customers are requested to provide an accurate delivery address and valid contact details to avoid delivery delays.
Shipping Charges
- Free shipping is available on all eligible orders.
- Saksham Industrial Engineers does not charge separate shipping or transportation charges for eligible orders.
- Any applicable taxes, duties, or government charges, if applicable, will be communicated during the quotation or order confirmation process.
2. Return & Replacement Policy
At Saksham Industrial Engineers, customer satisfaction is important to us. We accept eligible return and replacement requests within 7 days of delivery, subject to the conditions mentioned below.
Return & Replacement Eligibility
A return or replacement request may be considered in the following situations:
- The product is damaged during transportation.
- The product has a manufacturing defect.
- An incorrect product has been delivered.
- The product does not match the confirmed order specifications.
- A non-defective return is requested and approved by Saksham Industrial Engineers, subject to applicable conditions and charges.
7-Day Return & Replacement Period
- Customers must raise a return or replacement request within 7 days from the date of delivery.
- Customers should contact us as soon as possible after receiving the product if any damage, defect, or discrepancy is identified.
- Requests received after the 7-day period may not be accepted.
Return Conditions
To be eligible for a return or replacement:
- The product should be unused and in its original condition, wherever applicable.
- The product should be returned in its original packaging, wherever applicable.
- Order details, invoice, or proof of purchase may be required.
- Customers may be requested to provide clear photographs or videos showing the reported issue.
- All return requests are subject to review and approval by Saksham Industrial Engineers.
- The replacement or refund process will be initiated after the returned product or reported issue has been verified.
3. Return Shipping Charges
When the Issue Is Our Responsibility
If the return or replacement is approved because of:
- Transit damage
- Manufacturing defect
- Incorrect product supplied
the applicable return shipping cost will generally be borne by Saksham Industrial Engineers, subject to verification and approval.
Non-Defective Returns
For approved non-defective returns, the applicable return shipping and other associated charges may be borne by the customer.
4. Non-Returnable Products
The following products may not be eligible for return or replacement:
- Customized or made-to-order machinery, unless the product is found to be defective.
- Products manufactured according to specific customer requirements.
- Used or installed equipment.
- Products damaged due to misuse, improper handling, negligence, unauthorized modification, or incorrect installation.
- Products returned after the applicable 7-day return period.
- Products that do not meet the return conditions specified in this policy.
5. Replacement Policy
- Approved replacement requests will be processed after verification of the reported issue.
- Eligible replacement products will generally be supplied without additional product cost.
- Replacement timelines depend on product availability, manufacturing requirements, and logistics.
- Customized or specially manufactured equipment may require additional time for replacement.
- Replacement is subject to product availability and successful verification of the reported issue.
6. Refund Policy
Where a refund is approved:
- The refund will be processed after inspection and approval of the return.
- Approved refunds will generally be processed within 7 business days after approval.
- Refunds may be issued through the original payment method or by bank transfer, depending on the payment method and applicable circumstances.
- Any applicable deductions or charges will be communicated to the customer before processing the refund.
- The time taken for the refunded amount to appear in the customer's account may depend on the bank or payment service provider.
7. Order Cancellation Policy
- Orders may generally be cancelled within 24 hours of placing the order.
- Once an order has entered processing, manufacturing, or has been dispatched, cancellation may not be possible.
- Customized or made-to-order machinery may have different cancellation conditions depending on the stage of production.
- Customers should contact us as soon as possible if they wish to cancel an order.
8. Damaged, Defective or Incorrect Products
If you receive equipment that appears damaged, defective, or different from the confirmed order, please contact us promptly.
To help us review the issue, customers may be requested to provide:
- Order ID or invoice details
- Photographs of the product and packaging
- Video evidence, where applicable
- A clear description of the issue
Our team will review the information and communicate the next steps for return, replacement, or refund, as applicable.
9. How to Request a Return or Replacement
To initiate a return or replacement request:
1. Contact our customer support within 7 days of receiving your order.
2. Provide your Order ID or Invoice Number.
3. Explain the reason for the return or replacement.
4. Share clear photographs or videos if the product is damaged or defective.
5. Our team will review the request and provide further instructions.
6. If approved, the return, replacement, or refund process will be initiated according to this policy.
10. Contact Us
For questions related to shipping, returns, replacements, refunds, or order cancellations, please contact us:
Saksham Industrial Engineers
A-75 (Ground Floor), Sector 58,
Noida, Uttar Pradesh – 201301, India
Email: alok@sakshamindustrial.com
Email: info@sakshamindustrial.com
Phone: 08035341163